Effective Date: 22 July 2025
Business Name: BookmyAstro Enterprises
Website: www.bookmyastro.co.in
Email: info@bookmyastro.co.in
Contact: +91-9870242852 (WhatsApp)
Office Address: C-19, Third Floor, Back Portion, Rajouri Garden, Delhi – 110027
BookmyAstro Enterprises ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, share, and safeguard your data through our app and website.
By using our services, you consent to the terms outlined here.
We may collect the following types of information:
Your data may be used for:
We may share your data:
⚠️ We do not sell your personal information to third parties.
We may use cookies and similar technologies on our website to:
You can disable cookies through browser settings if preferred.
We use industry-standard practices including:
Although we strive to use best practices, no system is fully immune from breach.
You have the right to:
Contact us at info@bookmyastro.co.in for any requests.
We retain your information only as long as needed for the purposes listed, and to comply with legal and regulatory obligations.
Our services are intended for users 18 years and older. We do not knowingly collect data from children. If you suspect a minor has provided us information, please contact us for removal.
This Privacy Policy may be updated from time to time. Updates will be posted on this page. Your continued use of our services constitutes acceptance of those changes.
If you wish to delete your account and all associated data from our systems, please email us at info@bookmyastro.co.in with the subject "Data Deletion Request". We will process your request within 7 business days.
If you have questions or concerns, contact us at:
(Effective for all users of the BookmyAstro mobile application & website)
All services provided on BookmyAstro — including but not limited to:
are digital and instantly delivered.
For this reason, BookmyAstro follows a strict NO-REFUND, NO-RETURN, and NO-CANCELLATION policy under all circumstances, including but not limited to:
All purchases are final and non-refundable.
The balance can only be used within the app for astrology services.
If a call or chat session is disconnected from the astrologer’s side, BookmyAstro will:
If the disconnection occurs due to the user’s network, mobile issues, app closure, or device failure:
No refund or adjustment will be provided.
If a user recharges for a particular astrologer and:
The amount will remain in the user’s wallet and can be used for any astrologer, but:
No refund will be issued.
Astrology is an interpretation-based and probabilistic science. BookmyAstro does not guarantee the accuracy or outcome of any reading.
Therefore, refunds will NOT be issued for:
Once a report is delivered, it is:
User dissatisfaction does not qualify for a refund.
If a user attempts:
BookmyAstro may:
In rare, genuine cases (as determined solely by the Company), BookmyAstro may offer:
But refunds will NEVER be provided under any condition.
By using BookmyAstro services, the user automatically agrees to this Refund & Cancellation Policy.